By Joy Sharp, Mountains Branch Librarian
Each morning I grab my lunch and coffee and head out the door for the 30-minute drive down Hwy 9 that delivers me to work at the Mountains Branch Library. My home is in Tryon and in the two months I’ve been at Mountains, people inevitably ask me about my “commute”, assuming it is cumbersome.
In fact, the opposite it is true. Catching my first glimpse of the mountains reflected in the deep blue of Lake Lure each morning allows me the opportunity to be overwhelmingly grateful for the infinite beauty we are surrounded by in the Blue Ridge Mountains. That is particularly true when spring arrives with all her watercolors. The bright new green, the yellow bells, the pink and white dogwood and redbud, the graceful weeping cherries. To be fortunate enough to experience all that on my way to the friendliest little library in the world seems like an abundance of riches. Thank you, Lake Lure, for making me so welcome.
Now, onto some library news! If you have ever worked in retail, you know how true and how necessary the adage, “the customer is always right”. Customer service is also the number one priority in libraries. Wonderful customer service increases customer satisfaction and results in patrons who return again and again to our libraries. That, in turn, creates libraries which are community hubs for information, recreation, socialization and technology.
To that end, we want our library/patron relationship to be interactive. In order to provide excellent customer service, we need to know that we are serving your needs. We try to anticipate that, but nothing beats a direct line from our customers. So let us know how we’re doing!
Recent additions to our customer service include making it easy for you to place requests and renew your books and movies online. In addition to notifying you by e-mail when your requests arrive, you can also sign up for text messaging for your library notifications. We’ll text you with –
*A friendly reminder three days before your item are due
*Alerts when an item you requested arrives
*A reminder about overdue items.
To sign up, text your full name, and the phrase, “library text messages” to firstname.lastname@example.org.
We are proud to be exhibiting some wonderful art work created by Lake Lure Classical Academy students and members of the Hickory Nut Gorge Senior Outreach program. We also exhibit work by local artists. Please stop by and see for yourself!
Upcoming programs at the library include a Mother’s Day Tea on Saturday, May 9th. Check our website at www.mountainsbranchlibrary.com for updates.
And finally, the Friends of the Library hosted their second annual Chili Cook-Off on March 14th, with eleven contestants vying for the title. In the end, Tom Neff held onto his Silver Spatula for the second year!